REFUND & CANCELLATION POLICY

Azvan Perfume | Last updated: 13 October 2026

1. Cancellation before dispatch

Please contact us as soon as possible if you wish to cancel an order. Cancellation requests are accepted before dispatch, subject to confirming the order's current status. An enquiry alone does not constitute an accepted order. Once an order has been dispatched, cancellation is not guaranteed and any request will be assessed under this policy and applicable consumer law. If we cancel an accepted order because we cannot fulfil it, any payment received for the cancelled order will be refunded.

2. Return eligibility

Because perfumes are personal-use products, opened or used items and returns based only on a change of mind, fragrance preference or ordering the wrong size are not normally accepted. This does not exclude remedies for a defective, misdescribed, incorrect, damaged or leaking product, or other rights available under applicable law.

3. Wrong, damaged or leaking items

Please report a wrong, damaged or leaking item within 48 hours of delivery through our official contact. Include your order reference, contact details, a clear description of the issue, and photographs of the product, shipping label and packaging. An unboxing video may help if available, but it is not the sole acceptable evidence. Keep the product, outer packaging and accessories until the claim is reviewed. Do not send a return without receiving instructions from us. The 48-hour reporting request helps us investigate promptly and does not remove statutory rights or prevent consideration of defects discovered later.

4. Review and resolution

We will assess the information and explain the next steps. Where a claim is accepted, the appropriate resolution may be replacement, refund or another remedy agreed with you, subject to availability and applicable law. Where a return is needed for a confirmed wrong, defective, damaged or leaking item, we will arrange or bear reasonable return-shipping costs using instructions agreed with you. Perfumes may be subject to courier handling restrictions; please do not independently ship them without guidance.

5. Refund processing

Approved refunds are processed within 7–10 working days after approval. If a return is reasonably required, we will explain the return and verification steps before confirming refund approval. Refunds are issued to the original payment method. If that method cannot receive the refund, we will agree a lawful alternative with you rather than change the destination without your consent. Bank or payment-provider posting times may vary. If you have not received a refund after the stated period, contact us with the order and refund reference.

6. Contact

Azvan Perfume, Nadiyad

WhatsApp / phone: +91 9898676486

Email: azvanperfumes@gmail.com

Please quote your order reference in all requests. Nothing in this policy limits remedies that cannot lawfully be excluded.