PRIVACY POLICY

Azvan Perfume | Last updated: 13 October 2026

1. Scope

This policy describes how Azvan Perfume handles information supplied through our digital business card, WhatsApp Store, enquiries and orders. Our website is hosted on Samparkcard, and WhatsApp communications are handled through WhatsApp. These providers operate under their own privacy terms as well as any arrangements applicable to our use of their services.

2. Information involved

Depending on your interaction, we may receive your name, telephone number, email address, delivery address, product selections, enquiry messages, order details and payment-confirmation references. If you request help with a damaged or incorrect item, we may receive photographs and related correspondence. Website and communication providers may process technical information such as IP addresses, device/browser details, cookies and service logs under their own policies. We do not ask customers to send passwords, OTPs or complete card credentials.

3. Why information is used

We use relevant information to answer enquiries, confirm and fulfil orders, coordinate delivery, provide customer support, handle cancellations or refunds, prevent misuse and meet applicable legal or accounting requirements. We will seek any consent required by applicable law for additional uses. Promotional communications should be sent only with the appropriate consent; you may ask us to stop promotional messages at any time. Necessary messages about an active order may still be sent.

4. Sharing and external services

Information may be shared with the website/communication services involved in your interaction, delivery partners and payment providers where necessary to complete the service you request. Only relevant information should be shared for those purposes. Information may also be disclosed when legally required or necessary to address fraud or protect legal rights. We do not authorise the sale of customer personal information. External links, WhatsApp and payment services are subject to the respective provider's privacy practices; please review them before using those services.

5. Cookies, security and retention

The hosting platform may use cookies or similar technologies to operate the site and maintain preferences or sessions. You can manage browser cookie settings, although some features may not work correctly if cookies are blocked. We aim to handle customer information responsibly and restrict unnecessary access, but no online transmission or storage method can be guaranteed completely secure. Information should be retained only for as long as needed for the stated purposes, support, dispute resolution or applicable legal requirements.

6. Your requests

Contact us to request access, correction or deletion of information you have provided, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity without requesting unnecessary sensitive information. Some records may need to be retained to fulfil an active order or comply with law. Please do not submit another person's information without authority. Our store is intended for purchases by adults or with appropriate adult supervision.

7. Contact and updates

For privacy requests, contact Azvan Perfume, Nadiyad.

Email: azvanperfumes@gmail.com

WhatsApp / phone: +91 9898676486

Updates will be posted on this page with the revised date. Any additional consent required by law will be obtained separately.

TERMS & CONDITIONS

Azvan Perfume | Last updated: 13 October 2026

1. About these terms

These terms apply to our digital business card, WhatsApp Store, product enquiries and orders. Azvan Perfume is based in Nadiyad. By using our pages or placing an order, you agree to these terms and the accompanying Privacy, Refund & Cancellation, and Shipping & Delivery policies. Nothing in these terms limits rights available under applicable Indian consumer law.

2. Product information

Please check the product name, bottle size, quantity and confirmed price before ordering. Product photographs are for identification; screen settings and packaging updates may affect appearance. Fragrance preferences and the way a fragrance performs can vary between individuals. Please contact us before purchase if you require clarification. We do not make medical claims for our products.

3. Orders and acceptance

Sending a cart or enquiry through WhatsApp is a request, not a final order confirmation. An order is accepted only after we confirm product availability, delivery serviceability, the final payable amount and payment arrangements. Please provide accurate contact and delivery details. If an item is unavailable or a listing contains an error, we will explain the issue before confirming the order; any alternative requires your agreement. If an accepted order cannot be fulfilled, we will arrange an appropriate refund.

4. Prices and payments

Catalog prices are displayed in Indian Rupees. Any shipping charges and applicable taxes or additional charges will be disclosed before order acceptance. Price changes apply prospectively and do not change the amount agreed for an accepted order without your consent. Make payments only using details confirmed through our official contact. Never share OTPs, passwords or complete payment-card credentials.

5. Delivery, cancellation and refunds

Estimated transit is 6–7 courier working days after handover to the courier; this is not a guaranteed delivery date. Dispatch arrangements, charges and destination availability are confirmed before acceptance. Cancellation requests may be made before dispatch. Opened or used perfumes and change-of-mind purchases are not normally eligible for return. Wrong, damaged or leaking items should be reported within 48 hours of delivery with photographs. Approved refunds are processed to the original payment method within 7–10 working days. Please read the detailed policies for the process and statutory-rights exceptions.

6. Safe use and responsible access

Follow product-label directions. Keep perfumes away from flames, heat and children; avoid eyes and ingestion. Discontinue use if irritation occurs and obtain appropriate medical advice when needed. Do not misuse this website, submit false information or use our brand assets without permission.

7. Support and disputes

Contact us first so we can try to resolve a concern fairly. Applicable Indian law governs these terms, without restricting access to the consumer authorities or courts available to you under law. Policy updates will be posted here and will not retrospectively remove rights relating to an accepted order.

Contact: Azvan Perfume, Nadiyad

WhatsApp / phone: +91 9898676486

Email: azvanperfumes@gmail.com